Frequently Asked Questions
If you don't see your answer below please don't hesitate to reach out to us at firstname.lastname@example.org
+ Can I return/exchange my order?
+ I'm a local, can I pick up my order at your office?
Unfortunately, our office is not set up to accommodate customers coming in to pick up your order at this time. We hope to have this option available in the future.
+ If my order arrives damaged, what do I do?
We are more than happy to replace any damaged product you received, please email us at email@example.com
+ What if I received a different item than what I ordered?
We want to make sure you get what you ordered, please email us at firstname.lastname@example.org
+ Can I make changes to or cancel my order?
We would love to help you with this, email us at email@example.com
+ Can I get a replacement dropper or pump?
+ You're having trouble with ordering doTERRA products
+ My product is frozen, what do I do?
This is super common in the winter months- jojoba oil is solid at 50 degrees Fahrenheit + the freezing does not damage the product. Just get it inside in your warm house + wait a couple hours. It will thaw out shortly!
+ What happens if my order says delivered, but I don't have it?
Once your order leaves our office + you are given a tracking number, we are no longer responsible for your order.
Of course we want to help! Here's what you can do: 1) call your local post office with the tracking number- usually they can locate it for you. 2) After you have done this step, email us at firstname.lastname@example.org + we can try our best to locate your order!
What They're Saying
WORDS FROM OUR COMMUNITY
I love the smell, feel and nourishing aspect of this oil!
My favorite is peppermint! It's basic but it feels like a breath of fresh air. Gives me focus and energy and season changes don't bother me a bit anymore!
I love OnGuard. Reminds me of Christmas. Smells so fresh! Love those diffusers!
This is truly the most amazing product ever. It's healthy AND good for me.