Frequently Asked Questions

If you don't see your answer below please don't hesitate to reach out to us at

+ Can I return/exchange my order? 

Because each of our Skin Bae products are made by hand, we unfortunately cannot accept refunds or returns at this time.

+ I'm a local, can I pick up my order at your office? 

Unfortunately, our office is not set up to accommodate customers coming in to pick up your order at this time. We hope to have this option available in the future.

+ If my order arrives damaged, what do I do?

We are more than happy to replace any damaged product you received, please email us at

+ What if I received a different item than what I ordered? 

We want to make sure you get what you ordered, please email us at

+ Can I make changes to or cancel my order?

We would love to help you with this, email us at

+ Can I get a replacement dropper or pump?

Replacement droppers and pumps can be purchased. Click here for droppers, click here for pumps.

+ You're having trouble with ordering doTERRA products

We can totally help you! Whether you're ordering for the first time or you're a long time oil lover- send us an email to + we can get you sorted! You can shop all our favorite kits right here!

+ My product is frozen, what do I do?

This is super common in the winter months- jojoba oil is solid at 50 degrees Fahrenheit + the freezing does not damage the product. Just get it inside in your warm house + wait a couple hours. It will thaw out shortly!

+ What happens if my order says delivered, but I don't have it?

Once your order leaves our office + you are given a tracking number, we are no longer responsible for your order.

Of course we want to help! Here's what you can do: 1) call your local post office with the tracking number- usually they can locate it for you. 2) After you have done this step, email us at + we can try our best to locate your order!

What They're Saying


I love the smell, feel and nourishing aspect of this oil!

My favorite is peppermint! It's basic but it feels like a breath of fresh air. Gives me focus and energy and season changes don't bother me a bit anymore!

I love OnGuard. Reminds me of Christmas. Smells so fresh! Love those diffusers!

This is truly the most amazing product ever. It's healthy AND good for me.