Frequently Asked Questions
Because each of our products are made by hand, we unfortunately cannot accept returns at this time. If you have an issure with your product, please reach out to email@example.com + we can help!
Yes, we do have a pick up option for locals! When you are checking out, select local pick up. We will fulfill your order, you will get an email that your order is ready to pick up. This email will have all of the instructions you need to pick up your order! If you don't see this email, double check spam.
PLEASE DO NOT ARRIVE BEFORE YOU HAVE PLACED AN ORDER OR UNTIL YOU HAVE RECIEVED A READY TO PICK-UP CONFIRMATION.
Pickup hours are on Monday-Friday between 11-3:00pm MST.
37 S 1630 W, Pleasant Grove, UT
Park at the sidewalk between garage #43 & #57.
Text your name and order# to 480-444-6935 & we will bring your order right out! Please be aware that this is our office space and a residential area.
We are more than happy to replace any damaged product you received, please email us at firstname.lastname@example.org
We want to make sure you get what you ordered, please email us at email@example.com
We would love to help you with this, email us at firstname.lastname@example.org
This is super common in the winter months- jojoba oil is solid at 50 degrees Fahrenheit + the freezing does not damage the product. Just get it inside in your warm house + wait a couple hours. It will thaw out shortly!
Once your order leaves our office + you are given a tracking number, we are no longer responsible for your order.
Of course we want to help! Here's what you can do:
1) call your local post office with the tracking number- usually they can locate it for you.
2) Use Route as package protection at checkout. This is the best option to ensure a quick + easy process.
3) After you have done this step, email us at email@example.com + we can try our best to locate your order!
Still Have Questions?
If you don't see your answer below please don't hesitate to reach out to us at firstname.lastname@example.org
What They're Saying
Doesn’t make my face feel oily and doesn’t irritate my sensitive skin! Love it!
I have been using Jojobae for awhile for acne, but I feel like cleanse helped a ton when adding it to the mix! Love it!
I struggle with dry skin throughout the year, but the winter really exacerbates the problem. Skin Bae has felt so refreshing and hydrating!
Seriously love this stuff! I have been looking for an easy skin. Are régimen that is clean and good for the skin and easy on the wallet:) I am so happy I finally found it! Thank you!!!