If you don't see your answer below please don't hesitate to reach out to us at

Q. Can i return or exchange my order?
A. Because each of our Skin Bae products are made by hand, we unfortunately cannot accept refunds or returns at this time.
Q. Can I pick up my order at your office?
A. Unfortunately our office is not set up to accommodate customers coming in to pick up your order at this time. We hope to have this option available in the future.
Q. What happens if my order arrives to me damaged?
A. We are more than happy to replace any damaged product you received, please email us at
Q. What if I received a different item than what I ordered?
A. We want to make sure you get what you ordered, please email us at
Q. Can I make changes to or cancel my order?
A. We would love to help you with this, email us at
Q. Can I get a replacement dropper or pump?
A. Replacement droppers and pumps can be purchased. Click here for droppers, click here for pumps.

The TDE Team

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