Please allow 10-12 days for processing of your order. All orders are hand poured, packaged + shipped by our TDE team. We work M-F 9am-5pm.
Standard US First Class shipping with USPS (orders weighing under 1 lb) $6.50.
Standard US Priority shipping with USPU (orders weighing over 1 lb) $8.50.
All USA orders $150+ qualify for free shipping.
US orders weighing over 2 lbs $18.00.
International shipping $18.00.
*The Daily Essential Co is not responsible for any international customs and duty fees. Please be aware you may need to pay for these fees as The Daily Essential Co. does not cover these costs.
**During TDE sales + high volume seasons, these timelines + costs are subject to change**
The Daily Essential Co. is pleased to now offer Route Shipping Protection at check out for your order. This shipping insurance protects your order for any lost, damaged, or stolen packages. We recommend adding this valuable coverage to your order.
The shipping protection is an affordable guarantee that if your package doesn’t make it to you or is damaged during transit, you will be compensated. The Daily Essential Co. is not responsible for lost, damaged, or stolen packages. With the shipping protection added to your order we are able to make sure you are compensated. Please reach out to us at firstname.lastname@example.org with any questions about Route or filing a claim with Route.
For Lost Packages:
Tracking says delivered but is missing:
-Please check your front and back porch, side door, garage area, bushes and mailbox to make sure it’s not hiding. Ask your neighbors if they might have received it for you.
-Please wait at least 5 business days but no longer than 15 days from when your tracking says delivered before taking action.
-Stuck in transit packages please file a claim no earlier than 7 days and no later than 30 days from the last update on tracking.
File claims for damaged items with a photo of the package and items (required) and no later than 15 days from when it was marked delivered.
For packages worth $100 and more a police report must be filed, or video evidence must be provided. We ask that you include case number from the department in your email request.